Flying in Winter Weather (How an Airline Treated Us Right)

Snow and ice. Cancelled flights. Unhappy travelers. Over the winter, we've seen the news reports of hundreds of thousands of travelers stranded in airports, unable to get to their destination. It's a terrible way (stressful, uncomfortable and expensive) to spend a few days. A traveler is at the mercy of Mother Nature and the airlines. Christmas Day 2010 brought six inches of snow to us here in Chapel Hill, North Carolina. With the cold temperatures and snow, my husband and I decided enough was enough , so we went online and booked a trip to warm Hawaii for January 11-18, 2011. Of course, we experienced another winter storm on the day we were supposed to fly to Hawaii! The ice closed the airports and flights were cancelled. We were not going to Hawaii as planned—but, when—and at what cost to rearrange our flight and hotel? We typically book our flights and accommodations separately. We booked the Hawaii trip as a combined flight and hotel package through American Airline...